Posted by Is TikTok Shop not showing on your app? Here’s a common conundrum that advertisers and ecommerce businesses struggle with while selling their products on TikTok’s new and trending feature. While TikTok Shop has its merits when it comes to capturing attention and driving engagement, technical glitches and restrictions can throw off the marketing strategy.
Thankfully, fixing and troubleshooting the disappearance of TikTok Shop isn’t that difficult, and GCG Media offers multiple strategies to address this issue. However, if TikTok Shop is currently unavailable in your country or region, you can explore GCG Media’s TikTok Agency Ad accounts to scale advertising efforts and secure higher conversion rates.
Read on to learn how to fix and troubleshoot TikTok Shop not showing on your app.
Reasons for TikTok Shop Not Showing & How to Fix them
Users can experience restrictions on TikTok Shop among other features due to policy violations, selling prohibited products or a technical glitch. Multiple issues lead to the disappearance of this feature, and in most cases, you can submit a request for support to restore access.
Failing to Adhere to Content Guidelines
TikTok has a comprehensive content policy and users, especially advertisers and creators, must adhere to these policies to avoid restrictions. The platform imposes these policies with a stringent regulation system, and at GCG Media, we strongly advise familiarizing oneself with TikTok’s regulations.
Here are some violations that can lead to restrictions on TikTok Shop:
- Compromising user safety guidelines
- Infringing intellectual property rights
- Promoting prohibited items, like Cannabis-related products
- Spamming
- Misinformation or misleading ads
How to Fix it?
You can fix this issue by identifying which guideline you’ve violated, or requesting a review if your ads and products haven’t violated any of TikTok’s content policies. You can review your situation by accessing account restrictions from the TikTok Help Center. Once you verify that your account has been restricted, contact TikTok’s support team to submit a request for a review.
TikTok Shop Isn’t Available in your Country/Region
Regional unavailability is another reason behind TikTok Shop not showing on your app anymore, especially if you’ve recently traveled or relocated to another country. Presently, TikTok Shop is not a globally accessible feature, and users in a few countries have access to it.
TikTok Shop is accessible for users in a few select countries, including China, Indonesia, the United Kingdom, the United States, Thailand, Vietnam, Malaysia, Singapore, and the Philippines.
How to Fix it?
If you’re unable to access TikTok Shop due to regional restrictions, you won’t be able to resolve this issue until the platform allows access to your country or region. We encourage users to contact the TikTok support team and request them to expand accessibility to their country. Based on our experience interacting with TikTok’s support team, the platform is responsive towards feedback and user requests.
If you’d like to scale your advertising efforts and sell your products to a global audience, take advantage of GCG Media’s TikTok Agency Ad account. An official collaboration between TikTok and seasoned advertisers, this account eliminates all limitations and restrictions and provides access to consumers across 55+ countries.
Have you Unknowingly Disabled TikTok Shop?
We’ve discovered quite a few cases where users have unknowingly disabled TikTok Shop, only to agonize over not being able to access this feature. If that’s the case, you need to head over to the settings menu to check if the function is disabled.
When TikTok Shop is disabled, the app doesn’t show any product listings or notifications relevant to this feature. If TikTok Shop is completely invisible on your account, it’s likely that you’ve disabled the function. Also, there is a high chance that your account got banned from the administrator. Moreover, your TikTok ad account was likely banned by the administrator due to violations of advertising policies, making it crucial to explore strategies to unban TikTok effectively.
How to Fix it?
You can fix this issue within seconds by following these steps:
- Open your TikTok profile
- Go to the Settings menu
- Select “Shop”
- If the feature is disabled, flip it to enable
Now, go back to your account to see if the feature is visible.
Is your TikTok app Outdated?
When was the last time you updated your TikTok app? If you don’t install updates, you’re likely using an outdated version that doesn’t offer TikTok Shop among other recently rolled out features. If that’s the case, this one is an easy fix as you simply have to install the updates.
How to Fix it?
Head over to Google Play Store or Apple Store and update your TikTok app to gain access to TikTok Shop.
Connectivity Troubles
If none of the issues above are to blame, chances are, you’re facing network-related disturbances. Connectivity issues like weak WiFi signals, congested networks and mobile data limitations can also explain TikTok Shop not showing on your app.
If you’re using a VPN, you’ll likely face trouble accessing several TikTok features, including TikTok Shop. WiFi disruptions can also cause this feature to become temporarily unavailable.
How to Fix it?
You can address connectivity troubles and regain access to TikTok Shop with a few simple steps.
- Try restarting your WiFi device or smartphone to eliminate internet disturbances. Once you switch it back on, do a speed test to ensure your WiFi connection is stable.
- Open your TikTok app to clear all cache and data.
- Disable the VPN and try to access TikTok Shop.
- If all the above solutions don’t work, consider contacting your internet service provider to request troubleshooting support or identify the issue at hand.
Conclusion
Are technical glitches and restrictions common issues disrupting your advertising strategy for TikTok? These issues can be frustrating, especially if you’ve pouring hundreds of dollars into TikTok ads to generate and convert leads. At GCG Media, we encourage advertisers to equip themselves with the specialized resources and tools available within our TikTok Agency Ad account.
With an account designed and regulated for advertisers and creators, you won’t have to worry about facing restrictions over your ad activity. What’s more, you can access all of TikTok’s ad formats and templates, request speedy ad reviews, and penetrate new consumer markets across 55+ countries.
Feel free to get in touch with our team and book an appointment to learn how our TikTok Agency Ad account can elevate your lead generation strategy.
